Answering messages takes a huge amount of time. Should you hire someone or use Artificial Intelligence? Let's look at both options honestly.
What an AI does better
- Replies instantly, at any hour.
- Serves more than 100 people at the same time.
- Speaks more than 80 languages.
- Never forgets prices, promotions or discounts: they are in its database.
- Listens to voice notes and interprets images.
What a person brings
- A human touch in sensitive cases.
- Judgment for unusual situations.
The AI handles the repetitive and the urgent, and you or your team take over when a special touch is needed.
Comparison
| AI | Employee | |
|---|---|---|
| Hours | 24/7 | Their work shift |
| People at once | More than 100 | One or a few |
| Languages | More than 80 | The ones they speak |
| Forgets information | No | Sometimes |
The ideal: working together
The AI handles the repetitive and the urgent, and you or your team take over when a special touch is needed. If you prefer fully human service, we also offer Customer Support with real people.
Artificial Intelligence · Blides Publicity
Want an AI that answers your WhatsApp instantly?
Connected to the official WhatsApp API and trained with your business information.
Frequently asked questions
Does the AI replace my team?
The idea is for it to support them: the AI handles repetitive questions instantly and your team focuses on what matters.
Can I step into a conversation?
Yes. You can review the conversations and reply yourself whenever you want.
Fernando ChávezFounder of Blides Publicity, an advertising and digital marketing agency with offices in Orlando, Florida, since 2019.
