If you are going to automate your business's customer service on WhatsApp, this is the most important question: what tool is connected to your number?
What the official API is
It is the platform WhatsApp (owned by Meta) offers businesses to connect systems like Artificial Intelligence or a CRM to their number in an authorized way. It is not the WhatsApp Business app you use on your phone: it is the official technical connection for businesses.
Why it matters
| Unofficial tool | Official API | |
|---|---|---|
| Authorized by WhatsApp | No | Yes |
| Risk of a ban for automating | High | That risk is removed |
| Stability | Breaks when WhatsApp changes something | Stable |
| For businesses | Makeshift | Designed for businesses |
We are authorized to connect our AI to your number, and we train it with your business information so it only says what it should.
How we connect our AI
Our AI Support system connects directly to the WhatsApp API. We are authorized to connect our AI to your number, and we train it with your business information so it only says what it should.
What you gain
- Peace of mind: you do not risk your number by using pirated software.
- An AI that holds conversations, listens to voice notes and interprets images (see how it differs from a bot in Bot vs. Artificial Intelligence).
- Instant service, around the clock.
Want an AI that answers your WhatsApp instantly?
Connected to the official WhatsApp API and trained with your business information.
Frequently asked questions
Does the official API cost money?
WhatsApp may charge for certain conversations according to its pricing. We explain the costs for your case before we start.
Can I still see the conversations?
Yes. You can review the conversations and take over whenever you need to.
